Northeast Health Wangaratta (NHW) has launched its 2025–2028 Strategic Plan, setting a clear direction for the next three years to deliver exceptional healthcare for the
North East community.
Developed with input from staff, patients, residents, community members, partners, and the Department of Health, the plan outlines four key commitments of: exceptional care; engaged people and culture; sustainability; and collaboration and partnerships.
Board chair Ruth Kneebone said the plan was a significant milestone for NHW, and had been prepared after extensive community consultation with hundreds of public survey responses and nine community events, as well as a comprehensive internal staff survey to ensure the voices of the workforce were embedded in the planning process.
Ms Kneebone said the engagement had shaped the key priorities and directions of the plan, reflecting a shared vision for delivering exceptional care for the community.
“We are proud to share a strategic plan that reflects the voices of our community and our people," she said.
"It is grounded in what matters most – delivering safe, high-quality care, supporting our workforce, and preparing for the future health needs of our region.”
The plan sets priorities including:
• improving access to timely, safe and effective care across the North East;
• strengthening partnerships with First Nations communities to achieve equitable health outcomes;
• supporting wellness in the community and expanding care at home services;
• investing in workforce development, leadership and a safe, inclusive workplace;
• driving environmental sustainability, financial responsibility, and digital transformation; and
• building strong partnerships with local health services, community organisations and the Hume Local Health Service Network.
NHW chief executive officer Libby Fifis said the plan was designed to be a “living document” that would guide decisions and actions across the organisation.
“This plan is about more than setting goals – it’s about making measurable improvements in the health and wellbeing of our community," she said.
"We will report on our progress and work together to ensure we deliver on what we’ve committed to.”
The NHW 2025–2028 Strategic Plan is available online at: northeasthealth.org.au/about/reports-publications.